Study Shows High Ratings of Patient Satisfaction at Health Centers

A new study shows that more than 80 percent of Community Health Center patients rated their quality of care as high.  The study, published in the November/December issue of the Annals of Family Medicine, showed that 84 percent of patients reported excellent/very good overall quality of services, 81 percent reported excellent/very good quality of clinician care, and 84 percent were very likely to refer friends and relatives to the center.

“Clinicians seeking to improve their patients’ overall perceptions of health care experiences should focus on improving patients’ experiences in getting access to care before and during the visit and on promoting clinician and support staff communication skills,” writes Lydie A. Lebrun-Harris, PhD, MPH, from the Office of Research and Evaluation, Office of Planning, Analysis, and Evaluation, Health Resources and Services Administration, Department of Health and Human Services, Rockville, Maryland, and colleagues.

Researchers analyzed the association between patient satisfaction and Patient Centered Medical Home (PCMH) attributes, including access to care, preventive care, and support for chronic diseases.  This is the first national study to examine how patients viewed PCMH attributes in a safety net setting.

To view a NACHC blog post about the study visit this link.

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