The March 20, 2015 assister webinar featured an updated presentation on “Tips for Submitting Supporting Documents to the Health Insurance Marketplace.” Consumers may need to submit documentation to the Marketplace to (1) Verify their identity for identity (ID) proofing purposes; or (2) Resolve application inconsistencies. ID proofing is one of the first steps for consumers to set up their online Marketplace account, and it must be completed for a consumer to submit an online application for coverage through the FFM. For an explanation of why ID proofing is necessary, please click here. ID proofing is only linked to the account-creation process; for example, a consumer may still be asked to submit documents for ID proofing even if he or she does not submit an application.
Data Matching Issues or inconsistencies occur when some of the information in a Marketplace application for coverage does not match information in trusted data sources when we check to verify a consumer’s eligibility. It is important to remember that, regardless of whether an applicant has a data matching issue or inconsistency, he or she can still continue on to enroll in coverage consistent with the eligibility provided by the Marketplace through his or her eligibility determination notice. Data matching and inconsistencies are only linked to a consumer’s application; for example, a consumer may still be asked to submit documents for data matching issues even if he or she applies through the Call Center and never creates an account.
Click here to view a list of “Marketplace tips and troubleshooting” that includes short explanations about ID proofing and data matching. See the March 24, 2015 assister newsletter for a longer summary of this presentation.