Entries by HCAN

NEW FRAUD ALERT: Consumers Receiving Fraudulent Phone Messages

Key Takeaway: Some consumers are receiving fraudulent phone messages stating that the Marketplace is requesting personal information. Assisters should remind consumers about how to identify and avoid fraud and protect their identities. CMS has recently been alerted about potential fraudulent activity in which consumers receive a phone call and/or phone message from someone who claims […]

WEBINAR RESOURCES NEW Slides and Assister Q&A from SEP for Tax Dependents with Social Security Income

The July 31, 2015 assister webinar included a presentation on the “SEP for Tax Dependents with Social Security Income.” In the July 22, 2015 newsletter we shared that the Marketplace is sending notices to consumers with the subject line “You May Qualify for a Different Amount of Help Paying for Health Coverage.” Impacted consumers are […]

Updated Index of CMS Resources by Language

The CMS Office of Minority Health (CMS OMH) has just released an updated Index of CMS Resources by Language, which provides English and non-English speakers access to information about the Health Insurance (Marketplace), Medicare, Medicaid, and Consumer Information & Insurance Oversight in nineteen (19) different languages. Each language includes key messages, public service announcements (PSAs), […]

NEW HHS Research Brief on Outreach to LGBT Communities

A new HHS research brief explores outreach and enrollment strategies tailored to lesbian, gay, bisexual, and transgender (LGBT) individuals and families. Through discussions with consumer advocacy coalitions, education and law centers, not-for-profit organizations, grassroots human rights organizations, and a Federally Qualified Health Center, researchers identified a set of promising practices to help enroll LGBT consumers. […]

NEW Slides from Updates to the Streamlined Application (App 2.0)

The Thursday, May 21, 2015 assister webinar featured a deep dive presentation on updates to the streamlined application. The presentation provided an overview of the updated streamlined application process for consumers new to the marketplace. The online application begins with account creation (including verifying your identity/aka identity proofing) and ends with the applicant seeing their […]

Preventive Services for Women

KEY TAKEAWAY: Last week, the Administration took important steps to make sure women have access to recommended preventive services – including contraceptive services – at no additional cost, as required by the Affordable Care Act. On Friday, July 10th, the Administration issued a final rule on coverage of certain recommended preventive services without cost-sharing. This […]