Online Resource Library for Assisters

CMSzONE Community Online Resource Library for Marketplace Assisters

As discussed on the Friday, November 21 assister webinar, the Centers for Medicare & Medicaid  Services (CMS) has created a new online resource to allow assisters and other stakeholders in Federally-facilitated and State Partnership Marketplaces to share and find materials developed around enrollment and application issues, including materials in languages other than English. The Online Resource Library for Assisters is an online community housed at CMSzONE, which is a social platform for organizations and individuals partnering and working with CMS to collaborate on initiatives. The library is intended to serve as a resource for members to share and use assister and stakeholder-developed materials and to learn about events they are hosting to promote enrollment.

CMS is hosting this library as a courtesy to the assister community and to partner with the advocate community. Please note that the inclusion of any materials in this library does not imply an endorsement by CMS.  Assisters and users are encouraged to review all materials prior to using them.

The Online Resource Library for Assisters allows assisters to share resources, such as:

  • Innovative materials, including in languages other than English
  • PSAs, brochures, other materials targeted to consumers, stakeholders, media, and special populations
  • Radio or TV Ad scripts
  • Media advisory or press releases from events
  • Presentations for stakeholders
  • Events: Conference Calls or Webinars of interest for assisters/stakeholders

Assister Resource Library Code of Conduct

Users should follow the code of conduct when uploading or using the materials in the electronic library. These include:

  • Ensuring materials are up-to-date for Open Enrollment 2015
  • Providing the English translation for materials written in other languages
  • Not including materials that may not be shared, i.e., copyrighted materials
  • As a courtesy, contact the author/organization if making changes to materials prior to using them
  • Not including any personally identifiable information (PII) information in materials

To join the online community, complete the following 3 steps:

Step 1: Create an account for the CMS Enterprise Portal. The CMS Enterprise Portal is the secure password-protected gateway that allows the public to access systems related to CMS programs. Assisters may already have an Enterprise Portal account and may request access to CMSzONE using their existing account. If assisters already have an Enterprise Portal account, skip to Step 2. If assisters do not already have an Enterprise Portal account, here is how to create one:

Go to CMS Enterprise Portal Home Page

  • You will be prompted to accept the terms and conditions of the Enterprise Portal by clicking “I accept.”

Go to Terms and Conditions  page

  • This step will direct you to a login page. If you are a new user, Click the “New user registration” link to create an account. You will be directed to a Terms and Conditions page, where you should read and, if you accept the terms, click the “I agree to the terms and conditions” box at the bottom of the page. Then, click the “Next” button. You will be directed to a page where you are asked to fill in basic contact information. When you have finished, click the “Next” button. You will then be directed to a page where you will be asked to create a username and password, and provide answers to 3 challenge questions to be used in the event that you forget your password.

Once your CMS Enterprise Portal account has been created, you can log in to you can request access to CMSzONE.

Go to New User Registration Page 

Step 2: Obtain access to CMSzONE. Assisters request access to CMSzONE through their CMS Enterprise Portal account. Here is how to get access to CMSzONE once you have an Enterprise Portal account:

  • When you login to the CMS Enterprise Portal using your login, you will be directed to the Welcome Page.
  • Click on “request new system access” button.

Go to Welcome Page with “Request Access” Button

You will be directed to a My Portal Access page.

  • Click on “request new system access” button.
  • On the drop down menu on the Request New System Access Page, select “ZONE Application.”

Go to Request New System Access area of Welcome Page

You will be prompted to select a role in that system.

  • On the drop down menu select “end user.”

Go to Select a Role Drop Down Menu

  • You will be notified via email from CMS when your request has been approved.

Step 3: Request access to the CMS Online Resource Library Community. Once you receive an email granting you access to CMSzONE, follow these instructions for obtaining access to the CMS Online Resource Library Community for Assisters.

  • Go to https://zone.cms.gov/ You will be prompted to login to your CMS Enterprise Portal Account after clicking on the “accept” the terms and conditions page.
  • On the CMS Zone home page, go to the Communities tab and click “browse private communities.”  Click on “Online Resource Library for Assisters.”

Go to Browse Public Communities page 

  • Complete the request for access to the community form, including the reason why you want to join the community. All assisters should include their Navigator or CAC ID number in the paragraph description section as well as the name of the organization you represent.
  • You will be notified via email by CMS when you are granted access to the community. You should also receive a welcome email from assisterlibrary@cms.hhs.gov.

Additional Questions:

Assisters who have questions about the online assister resource library should send questions to: assisterlibrary@cms.hhs.gov.

If you are having technical issues with joining the CMS Enterprise Portal or CMSzONE, you should call 855-267-1515 or email CMS_FEPS@cms.hhs.gov.